Python Job: Contact Center SME

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities:

UCS Manager, Director & Orchestration Job Responsibilities:

UCS Manager Administrator
L2 Layer - Responsibilities and Duties:
Create server pools and policies related to those pools, including (Server, network & Storage)
Create service profiles and, service profile templates
Create & configure uplink ports, port channels, VLANs and LAN PIN groups
Create & configure ports, port channels, VSANs and SAN PIN groups
L3 Layer - Responsibilities and Duties:
Provide Level-3 support for Cisco UCS Manager (Including Cluster), troubleshooting and problem resolution
Extensive experience with datacenter solutions architectural understanding using technologies including networking, storage, and virtualization.

• Candidate should have a working experience on the following key policies and profiles which comes handy from operational point of view:

Sever Side: Qualification policies, discovery policies, Crub policies, and IPMI policies
Network Side: MAC address pools and Ethernet adapter profiles
Storage Side: WWN pools and Fibre Channel adapter profiles
Monitor faults, alarms, and the status of equipment

UCS Director Administrator
Minimum Criteria: - 5+ Years of UCS Manager implementation experience.
Duties & Responsibilities:
Install, configure and manage Cisco UCS Director 5.x & up
Configuring UCS Manager using UCS Director
Virtual and Physical Account Management
Configure Virtual Data Centers, Policies, Catalogs and Tenancy Models in UCS Director
Implementing User Onboarding with Secure Multi Tenancy
Experience with Microsoft System Center Virtual Machine Manager (SCVMM) Integration for Compute, Storage & Networking modules
Create and Monitor Service Requests for Provisioning
Define Workflows using Orchestration
Create UCS Director Policies, VDCs, and Catalogs for Physical Compute, netowrk & storage Policies
Monitor faults, alarms, and the status of equipment

Orchestration Administrator:
Cisco UCS Director REST API -

• Create and list catalogs & Service containers.
• Create a service container using the chosen catalog for self-provisioning the service/workflow on the service container.

Experience with UCS Director SDK
Managing Groups, users, catalog, workflow orchestration, APIC policies, MSP, service containers.
Good to have experience with automation software in order to optimize efficiency (e.g., Orchestrate , Puppet, cfengine, Chef, Python)
Note: L3 Support - 5+ Years of UCS Manager implementation experience, 2+ Years of UCS Director & 1 year of Director Orchestration is preferred

Infosys is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of gender or other attribute covered by equal opportunity legislation.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on [email protected] or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”